Shipping & Returns
United States: We proudly offer a shipping price based in reality. Via the Postal Service, Priority Mail, we charge a nominal $7.00. If you choose UPS, an estimate for various options is offered to you at check out. Items usually ship within 24-72 hours. As for Canadian Post, we charge $11.00 and we send via Priority USPS.
International: Our INTERNATIONAL shipping outside of Canada is sent via DHL. We recognize this route is slightly more expensive, but we have been around enough to know it is simply the safest, most reliable service. We have gone as far as making a superior product, one not found anywhere else, we feel it is essential it arrives promptly and that it be trackable from our doorstep to yours.
If you are sending cashmere as a gift, we do not enclose paper receipts in the boxes, only a classy care instruction card. We are happy to enclose a note for you if that is your wish also. Simply write it in the gift comment section.
Returns & Exchanges
It is our number one priority to wow you with our product. If for any reason, you would like to return un-used merchandise, please do so within 60 days of receipt. The perks of being this intimate little company is that we are humans who can read, a simple note will do. Simply send us your item with an enclosed note stating:
- Who you are and/or who purchased the item.
- Why you are returning (this helps us).
- How you would like your return handled (i.e. card credited, exchange for another color, where to send it etc.)
Please send insured USPS, UPS, FedEx, or DHL to:
109 East Palace Ave
Santa Fe, NM 87501
PLEASE NOTE: CUSTOM-MADE PRODUCTS ARE NOT EXCHANGEABLE OR RETURNABLE.